Support

Need help with Sunroute? Email us at soaresmlv@gmail.com and we will get back to you within one business day.

Common questions

I forgot my password. Ask your company administrator to set a new password for you in Team, or email us from the address on your account.

The technician app shows “Offline”. Visits completed without a connection are saved on the phone and sent automatically when the connection returns. Keep the app open until the pending counter disappears.

My customers are not receiving emails. An administrator can check Settings → Customer email and use “Send test email”. Every message and its delivery status is listed in the Outbox.

How do I delete my account? Email soaresmlv@gmail.com from the address on the account and we will delete it and its data within 30 days.

I am a homeowner and have a question about my service or invoice. Please contact your pool service company directly; their phone and email appear on your service reports and invoices.